只有 SPM 文凭,只会说华语?没关系,这家大公司欢迎你加入!- 铁饭网 | RiceBowl.my
# Job Tips

只有 SPM 文凭,只会说华语?没关系,这家大公司欢迎你加入!- 铁饭网 | RiceBowl.my

post by Chloe Chan

by Chloe Chan

Jul 16, 2016
at 5:50 AM

打工仔出社会找工作,除了要看工作性质、薪金和福利以外,工作环境也是一个很大的考量。

试想想,有谁想在一个狭窄、有压迫感,犹如豆腐格大小的环境下工作呢?众所周知,一些大公司如 Google、Facebook、Standard Chartered 等,都会有超棒的员工福利,还有供员工们放松消遣的娱乐设施。

可是,这些大公司的门槛那么高,不是专业人士,或者持有名牌大学的毕业证书,根本很难抢得空缺。更何况如果只有SPM 文凭,想加入那些大公司真的难如登天!

另外一点就是,马来西亚的公司好像都不怎么注重员工的心理状态,那些什么娱乐设施,很多公司都抱着这样的心态:

【花钱购置那么多娱乐设施,浪费公司资源!】

【如果员工都沉迷于玩乐,无心工作,那公司岂不是搬石头打自己的脚,得不偿失!】

【员工又没有要求,公司当然省起来咯!】

【哎呦,哪里有那么多压力,都是员工自己无病呻吟罢了。】

【公司是给钱你进来工作的,不是供你玩乐的!】

 

看,就是有这种又要马儿好,又要马儿不吃草的公司,才会让打工族们累积了不少压力,却无从宣泄,到最后身心俱疲,工作也变得没有效率。

不用那么灰,当然不是每一家公司都这么刻薄的,还是有公司能体谅员工的辛劳,愿意为员工们打造一个良好的工作环境,例如:Aegis BPO Malaysia Sdn Bhd。

Aegis BPO Malaysia Sdn Bhd 拥有超过 30 年历史的领先的全球商业服务供应商,主要是经营客户经验管理(Customer Experience Management)。Aegis BPO Malaysia Sdn Bhd的业务布满 9 个不同的国家、43 个地区,共有 40,000 名员工。

Aegis BPO 深知如果想让员工发挥最佳实力,就要让员工随时处于最佳的状态。因此,Aegis BPO 不惜砸下重本,在公司购置了各种能让员工纾解压力的娱乐设备、健身器材、上网专区等。

除此之外,Aegis BPO也会定期举办各种活动,让员工们能一起参与,除了促进员工之间的感情,也让大家更有归属感,这样才能和公司一起肩并肩作战,面对更多的挑战。

说到这里,你一定也会说:切!讲到这么好,一定也只有专业人士、大学毕业生才可以进去工作的啦!

那么你就错咯!

相比起学历,Aegis BPO更注重的是求职者是否有上进心,是否好学,愿意为工作下苦功,并和公司共同进退。

如果你自认拥有以上的特质,那就是你了!

现在Aegis BPO 正公开招聘以下的职位,如果你也想加入这么人性化的公司,就赶紧来应聘吧!

 

1   酒店旅游客服员(粤语/华语)

所需资格

  • 拥有良好的沟通能力(英语和华语)
  • 鼓励应届生申请,公司将提供完善培训
  • 轮流值班(轮班9小时,1小时半休息)

 

职责

  • 接听香港客户电话,处理酒店与机票询问,预定,售后和投诉以及邮件处理
  • 提供准确的信息与资料给客户
  • 工作时间包括周末,假日以及轮流值班
  • 语言需求:华语 & 粤语 (中文书写)
  • 公司将会提供签证护照给外地人

其它福利

  • 一周工作五天制
  • 可赚取无限佣金和津贴
  • 拥有舒适和完善的休息室,健身房和其他设备(pool and footsal table)
  • 拥有良好职业发展和升职等机会

 

2   客户服务主管

所需资格

  • Candidate must possess at least SPM
  • Required language(s): English, B.Malayu and Chinese
  • PC literary
  • Rotational shifts

职责

  • To handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issue
  • Current projects such as Air Asia, ASUS, Celcom, Startub, Expedia and etc....

其它福利

  • Salary for foreign languages or Chinese speakers RM2000-RM2600 (EPF&SS)
  • GYM & Shower facilities
  • Free shuttle van provided LRT Kelana Jaya/ near Citta Mall
  • Full training will be provided

 

3  Travel Centre Consultant - Native Thai

所需资格

  • Candidate must possess at least a Degree level qualification, preferably from Hospitality/Tourism/Hotel Management or equivalent.
  • Candidate with Diploma level qualification in other fields of study are also encouraged to apply
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Fresh graduates from Tourism & Hospitality who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
  • Applicant must be willing to work in Ara Damansara.
  • Applicant must be willing to work from rotational shift. 

职责

  • To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries.
  • To exceed customers' expectation in terms of customer service & accurate information.
  • To be able to provide information related to travel and tours for customers' convenient traveling.   

其它福利

  • 5 working days in a week
  • Expedia travel benefits (staff discount)
  • Quarterly staff recognition and appreciation
  • Medical & insurance coverage provided for employee, spouse & children
  • Medical & insurance coverage covers outpatient, specialist, maternity, dental & hospitalization
  • Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide
  • Fully equipped gym with aerobics studio & shower facilities
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

 

4  组长(华语)

所需资格

  • 资格:研究生
  • 经验:3-5年的经验。现任应该在客户服务领域的经验(必须有呼叫中心的经验)
  • 口语沟通能力
  • 英语语言技能
  • 顾客满意度调查
  • 满足服务水平
  • 每月通话分析

职责

  • 确保所需的客户满意并响应客户的互动
  • 管理客户互动,通过他们的团队用呼入和呼出进行语音联系以提供各种服务
  • 发展更有效的工作用于改善客户互动
  • 不断地监测和审查性能指标以实现目标
  • 有助于对销售的投入和行销计划
  • 各自的工作中心界面为解决投诉率
  • 管理账单查询的决议案

其它福利

  • 休息与休闲区(游泳池和桌球等)
  • 健身房和淋浴设施
  • 季度员工表彰和晋升(组长,资深组长,经理助理,经理,高级经理)
  • IJP - 内部作业程序,如果有合适的工作职位,1年后有在公司内部转移的机会,不过需要通过面试环节

 

5  会计执行员

所需资格

  • 申请人必须拥有至少学士学位的会计或相关领域学位
  • 须有ACCA/ MICPA/ CPA/ MIA证书或同等学历
  • 此职位必须有3年以上相关领域的经验为佳
  • 须懂会计原则知识和以下的电脑技能 : Microsoft Excel, Words
  • 能书写,讲流利的英语和华语
  • 监督和领导能力
  • 有ACCPAC知识和 MYOB会计软体技能将会是一个优势 

职责

  • 准备全套账户
  • 要做到整合账户
  • 提供客户一个投资组合的会计和现金管理服务
  • 提供全面监督,并给予会计人员培训和指导
  • 通过帐户执行员去验证付款流程
  • 通过账目执行员编制并完成账目审查工作
  • 在会计工作需要时,联系和服务于客户
  • 确保按期完成和报告生成准确
  • 要监视债务结算和收款

其它福利

  • 休息与休闲区(游泳池和桌球等)
  • 健身房和淋浴设施
  • 季度员工表彰和晋升(组长,资深组长,经理助理,经理,高级经理)
  • IJP - 内部作业程序,如果有合适的工作职位,1年后有在公司内部转移的机会,不过需要通过面试环节

 

6  Sales Support Admin

所需资格

  • We are looking for energetic candidates eager to earn incentive
  • Candidate MUST possess a minimum of 1 year work experience, preferably in call centre environment (having  telemarketing experience will be an advantage)
  • Good communication skills (ability to speak in Mandarin will be an added advantage)
  • Must be energetic, positive minded and good team player
  • Fresh graduates with a high drive to earn money will be considered
  • Applicants should be Malaysian citizens or hold relevant residence status

职责

  • Updates managers by consolidating, analyzing, and forwarding daily action summaries.
  • Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
  • Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
  • Provides sales vs. projection results by preparing and forwarding sales tracking reports.

其它福利

  • Transportation service for agents living in specific locations nearby Ara Damansara
  • Commission/ Incentives: can earn unlimited per month.
  • Rest & relax area (pool & foosball table, etc)
  • Gym and shower facilities.

 

7  Admin Assistant

所需资格

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Able to maintain high standard of personal presentation.
  • Represent in a professional manner at all times.
  • Excellent communication skills in English is a must.

职责

  • To coordinate and arrange with Admin, IT, other stake holders for all internal and external meetings.
  • To arrange video conferencing with clients & global partners as per schedules.
  • To manage administrative duties.
  • To record meeting minutes and pursue all the necessary follow-up action

其它福利

  • Working hours: 9.30am to 7pm (Monday – Friday)
  • 5 working days in a week
  • Transportation service for agents living in specific locations nearby Ara Damansara
  • Commission/ Incentives: can earn unlimited per month.
  • Rest & relax area (pool & foosball table, etc)
  • Gym and shower facilities.
  • Quarterly staff recognition and appreciation
  • Nearest is LRT Kelana Jaya with free shuttle van services

 

8  客户服务主管

所需资格

  • Candidate must possess at least SPM
  • Required language(s): English, B.Malayu and Chinese
  • PC literacy
  • Rotational shifts

职责

  • 客户服务主管

其它福利

  • Salary for foreign languages or Chinese speakers RM2000-RM2600 (EPF&SS)
  • GYM & Shower facilities
  • Free shuttle van provided LRT Kelana Jaya/ near Citta Mall
  • Full training will be provided

 

《铁饭网》祝大家都能找到理想的工作咯!^^